Service Operations Director

1 week ago


Livonia, Michigan, United States PSI Repair Services, Inc. Full time
Service Operations Director Job Description

We are seeking an experienced Service Operations Director to lead our service operations team at PSI Repair Services, Inc. The successful candidate will have a strong background in quality management, reliability engineering, and leadership, with experience in managing cross-functional teams and driving continuous improvement initiatives.

Key Responsibilities:

  1. Develop and implement effective quality management systems to ensure the delivery of consistent, reliable, and efficient services.
  2. Collaborate with cross-functional teams to identify opportunities for process improvement, cost reduction, and efficiency enhancement.
  3. Lead customer complaint investigations, identify trends, and implement preventive measures to avoid recurrence.
  4. Ensure compliance with industry regulations, standards, and customer requirements.
  5. Establish strong relationships with suppliers and partners to drive quality improvements in the supply chain.
  6. Monitor and report on quality performance metrics to senior management, highlighting areas of concern and improvement opportunities.
  7. Stay updated on industry trends, best practices, and technological advancements to drive innovation and maintain a competitive edge.

Requirements:

  1. Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial preferred) or related field.
  2. 5+ years of experience in quality management, reliability engineering, or a similar role, ideally in a service or repair business.
  3. Knowledge of and proficiency with APQP, PPAP, and FMEA processes, especially with the PPAP to support service and manufacturing reliability standards.
  4. Experience and proficiency with ISO 9001 and other relevant quality management systems.

Key Skills:

  1. Microsoft Office Proficiency: Strong working knowledge or Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, and Project) for documentation, reporting, and data analysis; advanced Excel skills (e.g., pivot tables, VLOOKUP, Power Query, and statistical functions) are preferred.
  2. Microsoft Project or similar project management tools for tracking quality initiatives, timelines, and deliverables.

Estimated Salary Range: $100,000 - $130,000 per year, based on experience and qualifications.

About Us: PSI Repair Services, Inc. offers a comprehensive range of repair and engineering services to various industries and markets. Our team is dedicated to delivering exceptional results and providing a supportive work environment for our employees.



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