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Strategic Partner Relations Manager

2 months ago

Chicago, Illinois, United States Sky Mavis Full time

About the Role

In this pivotal position, you will report directly to the head of Payments Operations, serving as the primary liaison for Sky Mavis' network partners. Your focus will be on spearheading launches in new markets while nurturing our ongoing partnerships. This role demands a blend of program management, relationship cultivation, innovative thinking, business insight, and teamwork. You will collaborate closely with Operations, Technology, and Product Management to establish robust partner governance frameworks, enhance performance, and monitor the vitality of these relationships.

As a Strategic Partner Relations Manager, your responsibilities will include:

  • Expanding the business through effective relationship management and transparent partner communications, ensuring mutual awareness of business developments.
  • Identifying and creating co-marketing initiatives, overseeing their execution, and assessing their impact.
  • Collaborating with partners to enhance transfer success rates by analyzing data to pinpoint initiatives that mitigate issues or declines.
  • Ensuring partner accountability through contract renewals, service level agreements (SLAs), due diligence, and regular business evaluations.
  • Enhancing system reliability and incident management through established escalation protocols.
  • Maintaining communication by managing correspondence and tracking follow-ups diligently.
  • Working with colleagues to facilitate seamless market entries and reduce customer acquisition costs through joint marketing efforts.
  • Reviewing and approving partner invoices for accuracy.

The ideal candidate will possess:

  • 3-5 years of experience in partner management, vendor relations, or customer success roles.
  • A proven track record of building and sustaining relationships with partners to drive performance enhancements and broaden capabilities.
  • Exceptional written and verbal communication skills, with the ability to influence stakeholders and ensure accountability regarding objectives, success metrics, and timelines.
  • Strong project management capabilities, adept at coordinating execution and governance across various partners and priorities.
  • A proactive approach with a demonstrated ability to refine processes.
  • Solid analytical skills, along with proficiency in spreadsheet and presentation software (e.g., Excel, PowerPoint), and familiarity with data visualization tools (e.g., Looker, Tableau, Microsoft Power BI) is advantageous.
  • A bachelor's degree in a relevant analytical or business discipline; an MBA is a plus.
  • Experience in the fintech, payments, or money transfer sectors is encouraged.

Bonus qualifications include:

  • Experience in drafting service level agreements and ensuring partner compliance.
  • Experience in coordinating co-marketing strategies.
  • Experience in reviewing partner contracts and addendums.
  • Proficiency in Spanish.

Benefits & Perks:

  • Flexible scheduling with a hybrid work model, allowing for in-office days and remote work options.
  • Comprehensive health, dental, and vision insurance, including mental health support.
  • 401(k) matching with a ROTH option for eligible employees.
  • Paid time off and holidays.
  • Sabbatical program for qualifying roles.
  • Paid parental leave.
  • Employee recognition and rewards initiatives.
  • Charitable matching and a designated volunteer day.
  • And much more.

About Sky Mavis: Sky Mavis is at the forefront of revolutionizing the gaming industry through innovative blockchain technology. Our mission is to empower players by providing them with the tools to create, own, and trade their in-game assets. We believe in fostering a diverse and inclusive environment that promotes creativity and innovation. If you thrive in a dynamic setting and are passionate about driving impactful change, you will find a great fit with us.