Alarm Response Specialist

2 weeks ago


Anaheim, California, United States SSD Alarm Full time
Alarm Response Specialist

SSD Alarm is seeking a skilled Alarm Response Specialist to join our team in Anaheim. This is a professional environment with a stable company.

  • Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer.
  • Answer high-volume phone calls and possess strong computer skills.
  • Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal.
  • Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals.
  • Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States.
  • Understand and use correct interdepartmental procedures and policies when interfacing with other departments.
  • Exhibit great phone etiquette and be comfortable speaking with clients on the phone.
  • Perform basic troubleshooting.
Requirements
  • Strong verbal and written skills required – able to handle a high call volume and excellent customer service.
  • Type a minimum of 40wpm.
  • Answer high-volume phone calls.
  • Strong computer skills.
  • Good written and verbal communication skills.


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