Shelter Operations Specialist

6 days ago


San Mateo, California, United States Samaritan House Full time
About the Job

The Shelter Services Program Aide is a critical role in supporting the efforts of Samaritan House to provide essential services to homeless individuals in San Mateo County. This position requires a strong commitment to delivering quality services, ensuring client safety, and maintaining a positive and respectful work environment.

Key Responsibilities:

  • Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to ensure the smooth operation of shelter services, including client intake, housing placement, and case management.
  • Maintain accurate and up-to-date records of client interactions, services provided, and program outcomes.
  • Participate in ongoing training and professional development to enhance knowledge and skills in crisis intervention, trauma-informed care, and cultural competency.
  • Develop and maintain effective relationships with community partners, vendors, and stakeholders to support the mission and goals of Samaritan House.

Requirements:

  • A minimum of 1-2 years of experience working in a human services or social services setting.
  • Bachelor's degree in a related field, such as social work, psychology, or sociology.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team-based environment.
  • Ability to maintain confidentiality and professionalism in all interactions with clients and colleagues.
  • Demonstrated problem-solving skills, with the ability to remain calm and composed in high-pressure situations.

Estimated Salary: $28-$35 per hour, depending on experience.



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