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Client Relations Advocate

2 months ago

Addison, Illinois, United States The Cary Company Full time
Position Overview

We are seeking an exceptional individual who thrives in a dynamic environment and is passionate about enhancing customer interactions. In this role, you will serve as the primary contact for all customer-related matters, addressing inquiries, managing orders, and resolving issues while fostering strong relationships. You will embody the role of a customer advocate, problem-solver, and promoter of customer satisfaction.

Key Responsibilities

  • Creating Enthusiastic Customers: Go above and beyond to provide an extraordinary customer experience that leaves a lasting impression.
  • Efficient Multitasking: Manage various tasks simultaneously, maintain organization, and remain composed under pressure.
  • Innovative Problem Solver: Tackle customer challenges directly, devising creative solutions that meet everyone's needs.
  • Relationship Building: Establish personal connections with customers, fostering trust and loyalty.
  • Cross-Department Collaboration: Work closely with sales, logistics, and other teams to ensure a smooth customer experience.
  • Proactive Improvement: Identify opportunities to refine processes and enhance customer satisfaction.

Ideal Candidate Profile

  • People-Oriented: Enjoy engaging with others and excel at cultivating relationships.
  • Positive Attitude: Approach every task with optimism and a proactive mindset.
  • Creative Thinker: Embrace challenges and possess a talent for innovative solutions.
  • Tech-Savvy Communicator: Comfortable with technology and demonstrate strong written and verbal communication skills.
  • Collaborative Spirit: Thrive in a team-oriented environment and readily support colleagues.
  • Educational Background (Preferred): While a bachelor's degree is advantageous, your skills and experience are what truly count in this position.

Why Work With Us?

  • More Than Just Employment: We are a cohesive team that values collaboration, innovation, and enjoyment.
  • Commitment to Your Growth: We offer opportunities for professional development, enabling you to reach your full potential.
  • Recognition of Achievements: We celebrate and reward hard work, understanding that your successes contribute to our collective success.

Benefits

  • Comprehensive Medical, Dental, and Vision Insurance
  • Life and Supplemental Insurance Options
  • 401K Retirement Plan
  • Short-Term Incentive Programs
  • Profit Sharing Opportunities
  • Health Reimbursement Arrangement
  • Cafeteria Plan Benefits
  • Seasonal Company Events
  • Work-Life Balance Initiatives
  • Childcare Reimbursement Programs
  • Flexible Scheduling Options (available after one year of employment)

Company Overview

  • Founded in 1895
  • Grown from 30 employees in 2005 to over 240 currently
  • Multiple locations across the United States
  • Specializes in the distribution of rigid packaging products and industrial filtration solutions
  • Features a modernized corporate office and warehouse facilities
  • Emphasizes a strengths-based approach to empower its workforce
  • Privately held organization

Work Culture and Environment

  • Regular one-on-one meetings with supervisors
  • Opportunities to engage in internal committees and participate in company events
  • Core Values: Growth, Positivity, Customer Focus, Ethical Work Ethic, Team Unity
Attributes for Success

  • Positive and optimistic demeanor
  • Open-mindedness with a focus on continuous improvement
  • Curiosity and a desire to learn
  • Customer-centric approach
  • Supportive of team members