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Customer Service Specialist

2 months ago

Cambridge, Massachusetts, United States Residence Inn by Marriott Full time

Join Our Team as a Guest Experience Expert

At Residence Inn by Marriott, we pride ourselves on delivering outstanding hospitality. As a Guest Experience Expert, your role will encompass:

  • Welcoming Guests: Greet visitors with a friendly demeanor and provide top-notch customer service.
  • Efficient Check-In and Check-Out: Manage the check-in and check-out processes with precision, ensuring all details are correct.
  • Guest Inquiries: Address guest questions promptly and resolve any concerns or complaints effectively.
  • Interdepartmental Coordination: Collaborate with various departments to guarantee seamless operations and enhance guest satisfaction.
  • Lobby Maintenance: Keep the lobby area tidy and organized, creating a pleasant atmosphere for all guests.
  • Assistance and Recommendations: Help guests with their luggage and provide insightful suggestions for local attractions and dining experiences.

We are committed to creating memorable experiences for our guests, and we look forward to welcoming you to our team