Mixology Specialist

Job Summary:

The Mixology Specialist is responsible for delivering exceptional results that contribute to the overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel.

Key Responsibilities:

• Set up, service, and break down the bar area to ensure a high level of quality, consistency, and service.
• Prepare and serve food and beverages to customers in a prompt and courteous manner while maintaining a high level of quality and consistency.
• Promote house drinks and utilize up-selling skills to maximize revenues.
• Prepare beverages requested by customers, adhering to established pouring standards and drink recipes to provide a consistent product to guests and control costs.
• Coordinate food service with restaurant(s) for bar/lounge guests if applicable.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease, notify management of incidents involving excessive alcohol consumption or impaired condition of customers, and check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Alert management of any service and/or safety issues and make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Set up bar including all liquor, mixers, ice, garnishes, glassware, and supplies, perform pre- and post-shift side-work, and requisition all necessary supplies.
• Inventory unused liquor and beverages and ensure that all liquor is properly secured before, during, and at close of shift.
• Obtain, count, and secure bartender's bank, receive cash and credit payments from customers, give accurate change, and balance cash drawer at end of shift.
• Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation, sweep and mop bar floor after shift, and wipe down counters, equipment, stools, chairs, tables, and other areas as required.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned.