Workforce Manager

4 weeks ago


Cincinnati, Ohio, United States Surge Staffing LLC Full time
Job Summary

We are seeking a highly skilled Workforce Program Manager to join our team at Surge Staffing LLC. The successful candidate will be responsible for delivering high-quality service to our customers and temporary employees by matching their skills to customer needs.

The ideal candidate will have a strong background in customer service, recruitment, and team management. They will be able to develop and retain business by providing outstanding customer service, implementing quality standards, and customizing recruiting and training programs.

The Workforce Program Manager will also be responsible for supervising customer development activities, making sales calls, and presenting e-solutions to clients. They will need to be able to communicate effectively with customers and temporary employees, and be able to work independently and as part of a team.

Key Responsibilities
  • Obtain detailed assignment information from customers and utilize it to provide effective customer service and ensure orders are filled with quality placements
  • Implement and manage company quality standards, including the Performance Selection System (PSS) program, for all services rendered
  • Customize or enhance recruiting, training, recognition, and retention programs to ensure optimum customer service
  • Implement custom orientation programs for temporaries that incorporate customer policies
  • Supervise customer development activities to create and maintain a strong business relationship with the client
  • Make sales calls to acquire new business within the customer
  • Present e-solutions, HR services, payroll, assessments, training, and other service offerings to the client to further secure business opportunities
  • Conduct regular meetings with the client to ensure strong communication
  • Monitor and address personnel issues and concerns quickly and effectively
  • Implement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issues
  • Reconcile invoices to ensure accuracy in preparation for final approval and payment processing
  • Monitor and maintain profitability of the client account
  • Complete and maintain company reports to log individual and client location sales/service activity
  • Schedule, check-in, and provide pre-assignment orientation to all temporary employees
  • Monitor temporary employee attendance and performance, coach, and counsel as needed
  • Coach and counsel temporaries to ensure quality performance, including meeting productivity and quality goals, and to achieve job satisfaction
  • Implement company award programs to recognize good performance of temporaries
  • Answer telephone to provide desired information for customers and temporaries
  • Maintain customer and temporary employee records to ensure completeness and accuracy
  • Supervise the performance of the Workforce Staffing Specialist(s) and Workforce Supervisor(s) as necessary
  • Perform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessary
  • Produce requested management reports
  • Follow company policies and procedures for all staffing and customer activity
  • All other duties that may arise to ensure the successful operation of the company
Requirements
  • High School diploma required; Bachelor's degree or equivalent business experience preferred
  • Successful prior experience as a Branch Supervisor or Manager preferred
  • Minimum 1-2 years experience in a supervisory role or 3-5 years previous experience in a customer service industry required
  • Ability to access areas where needed people, information, or equipment are located
  • Ability to understand and accurately apply basic math skills
  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Internet
  • Ability to make competent use of work-related equipment and materials
  • Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed
  • Ability to travel to various locations (e.g., customer sites, other company offices) as needed
  • Ability to communicate effectively and tactfully with others
  • Ability to work with other team members as well as independently
  • Ability to shift back and forth between two or more tasks
  • Cooperative, team-oriented, patient, calm under pressure
  • Ability to arrange things in certain order (e.g., alphabetically, numerically)
  • Ability to produce results within an autonomous environment, within company guidelines, and have the flexibility to identify and respond to changes in priorities
  • Strong written and verbal communication skills
  • Ability to provide excellent customer service to all clients (customers and employees)
  • Ability to advise, counsel, guide, and influence the opinions and decisions of others (e.g., customers and employees)
  • Ability to analyze and evaluate people, data, and things to determine courses of action
  • Previous business development experience, including developing sales strategies, conducting cold calls, making sales presentations, closing techniques, and developing service and pricing proposals
  • Ability to demonstrate success working in a fast-paced, highly competitive, deadline-oriented environment
  • Self-motivated with exhibited sense of urgency in all sales and service-related activity
  • Exceptional communication, presentation, follow-up, negotiation, and closing skills
  • Strong emphasis on listening skills
  • Ability to develop teams and work effectively in team environments
  • Strong leadership skills, initiative, and creativity with the ability to identify and convey successful techniques and approaches
  • Ability to develop the professional skills of employees

Surge Staffing LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law.

Job Type: Full-time



  • Cincinnati, Ohio, United States Surge Staffing LLC Full time

    Job DescriptionSUMMARYThe Workforce Manager is responsible for delivering high-quality service to customers and temporary employees by matching skills to customer needs.Key Responsibilities:Obtain detailed assignment information from customers and utilize it to provide effective customer service and ensure orders are filled with quality placements.Implement...


  • Cincinnati, Ohio, United States Freestore Foodbank Full time

    Job SummaryFreestore Foodbank is seeking a skilled Workforce Development Specialist to join our team. In this role, you will be responsible for providing comprehensive support and development to program participants, helping them achieve self-sufficiency and stability through job readiness guidance, life skills development, and employment barrier...


  • Cincinnati, Ohio, United States American Red Cross Full time

    Job Description:As a Disaster Workforce Engagement Specialist at the American Red Cross, you will play a critical role in guiding and leading teams of trained volunteers to deliver comfort and care in times of disaster. Your primary responsibility will be to create and maintain a foundation of continuous and robust volunteer engagement using established...

  • Tax Manager

    4 weeks ago


    Cincinnati, Ohio, United States Workforce Solutions, LLC Full time

    Job Title: Tax ManagerWorkforce Solutions partners with leading CPA firms to connect them with top talent in the public accounting industry. We are seeking a Tax Manager to join our team.The Tax Manager will be responsible for managing client relationships, ensuring timely delivery of tax products, and communicating with clients as needed. Key...


  • Cincinnati, Ohio, United States Workforce Solutions, LLC Full time

    Job OverviewWorkforce Solutions partners with leading CPA firms to connect them with top talent in the public accounting industry. Our clients are seeking a skilled Audit Manager to manage client relationships and audit financial records for compliance with generally accepted accounting rules and standards.The ideal candidate will have 3+ years of experience...

  • Tax Specialist

    4 weeks ago


    Cincinnati, Ohio, United States Workforce Solutions, LLC Full time

    Job OverviewWorkforce Solutions, LLC partners with leading CPA firms to connect them with top talent in the public accounting industry. We offer flexible schedules and a range of benefits to support work-life balance.Key ResponsibilitiesTax Specialists are responsible for managing client relationships and ensuring timely delivery of tax products. Key tasks...


  • Cincinnati, Ohio, United States Gecko Hospitality Full time

    Job DescriptionGecko Hospitality is seeking a highly motivated and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for the overall operation of the restaurant, including monitoring and guiding the activities of hourly employees and the rest of the Management Team. You will also ensure cleanliness and...

  • Program Manager

    3 weeks ago


    Cincinnati, Ohio, United States LOGZONE, Inc. Full time

    Job OverviewLOGZONE, Inc. is seeking a highly skilled and experienced Program Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day aspects of our contracts and ensuring that our customers receive exceptional service.Key ResponsibilitiesProvide direct control over all contract-related...


  • Cincinnati, Ohio, United States ApTask Full time

    About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management....


  • Cincinnati, Ohio, United States CT Consultants Full time

    Job DescriptionWe are seeking a skilled Senior Project Manager to join our team at CT Consultants, a Verdantas company. As a key member of our organization, you will be responsible for leading and managing project managers and technical staff on Municipal projects.The ideal candidate will have a strong background in public construction contracts, regulatory...


  • Cincinnati, Ohio, United States GardaWorld Full time

    Job Title: Security Operations ManagerJob Summary:As a Security Operations Manager at GardaWorld, you will be responsible for directing and coordinating activities to obtain optimum efficiency and economy of operations and maximize profits. You will coach, train, and supervise the operations workforce to improve individual skills and ensure all day-to-day...


  • Cincinnati, Ohio, United States TriHealth Full time

    Leadership Opportunity:This role encompasses patient care outcomes, service excellence, human resource issues, fiscal management, quality improvement compliance, and communication. As an Assistant Nurse Manager, you will create a positive environment that fosters professional growth and retention. You will act as a role model and mentor to the staff,...


  • Cincinnati, Ohio, United States ApTask Full time

    About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.With...


  • Cincinnati, Ohio, United States Insight Global Full time

    Data Platforms ManagerAt Insight Global, we are seeking a highly skilled Data Platforms Manager to join our team. As a Data Platforms Manager, you will play a crucial role in advancing our ability to leverage data as an asset and key enabler for our digital transformation. You will be responsible for a global team for stakeholders across the enterprise. This...


  • Cincinnati, Ohio, United States Boston Beer Company Full time

    Job Title: Warehouse SupervisorAt Boston Beer Company, we are seeking a highly skilled and experienced Warehouse Supervisor to join our team. As a key member of our supply chain operations, you will be responsible for overseeing the day-to-day management of our warehouse operations, ensuring the efficient and safe movement of goods, and leading a team of...

  • Payroll Manager

    3 weeks ago


    Cincinnati, Ohio, United States Messer Construction Full time

    Messer Construction Co. is a leading construction manager and general contractor that provides leadership for complex commercial building projects.An employee-owned company, Messer builds better lives for its customers, communities, and employees, and delivers value through quality construction and client experiences.The Payroll Manager is responsible for...

  • Project Manager

    4 weeks ago


    Cincinnati, Ohio, United States Browne E & C Services Full time

    Job OverviewBrowne Engineering & Construction is seeking a highly skilled Project Superintendent to lead our construction operations. As a key member of our team, you will be responsible for overseeing the day-to-day activities of a single project, ensuring timely completion, budget adherence, and quality standards are met.Key ResponsibilitiesAct as the...


  • Cincinnati, Ohio, United States NCW Full time

    Job DescriptionAs a Construction Superintendent, you will oversee the construction project from start to finish, managing subcontractors, ensuring safety, and preparing daily and weekly project records and reports. You should have a strong understanding of construction operations and processes. Effective delegation of duties to teams and resolving site...

  • Project Manager II

    3 weeks ago


    Cincinnati, Ohio, United States Messer Construction Full time

    Messer Construction Co. is a leading construction manager and general contractor that provides leadership for complex commercial building projects.An employee-owned company, Messer stands as one of the nation's top healthcare and higher education builders.Messer's footprint has grown to eleven regional offices across the Midwest and Southeast.As a Project...


  • Cincinnati, Ohio, United States CDK Global Full time

    CDK Global Job OverviewCDK Global is a leading provider of technology solutions for the automotive retail industry. We are seeking a highly skilled Senior Contracting Manager to join our team in the United States.Job DescriptionWe are looking for a seasoned Senior Contracting Manager to oversee the strategic vision for our Quote to Cash team. This role will...