Business Systems Analyst

1 week ago


Cleveland, Ohio, United States Heinen's Grocery Store Full time
About the Role

The Business Systems Analyst will develop expertise in enterprise systems, design permissions structures and workflows to support business processes, and provide data-driven recommendations on optimizations and alignments between business and technical implementations.

This role requires strong communication skills to work with technical and non-technical users, as well as a curiosity to learn about systems and processes across the enterprise.

Key Responsibilities
  • Analyze and optimize existing workflow processes.
  • Identify and propose potential system integrations and business process improvement opportunities.
  • Recommend modern software solutions to replace legacy business processes or software.
  • Gather requirements for application implementation and participate in vendor review processes.
  • Support departmental systems and workflows, including HRIS, CRM, and IT Automation systems.
  • Assist in the implementation of new systems, including process development and documentation.
  • Oversee the use of technical tools and platforms to improve processes.
  • Makes recommendations to solve business problems.
  • Manage change control processes to support IT operations.
  • Review organizational system health and operations, developing methodologies for auditing.
  • Support organizational initiatives as a subject matter expert on related systems and processes.
Requirements
  • Bachelor's degree in information technology or related field.
  • 3+ years of application management, project management, or process analytics experience.
  • Excellent written and verbal communication skills.
  • Able to use Microsoft tools, including Outlook, Word, PowerPoint, Excel, and Teams.
  • Able to build strong working relationships and work in a collaborative manner.
  • Able to meet deadlines and maintain accuracy in a dynamic environment.
  • Able to lead, problem solve, and manage projects.
  • Superior professionalism, discretion, and judgment.


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