Business Systems Analyst

2 weeks ago

Cleveland, Ohio, United States Cleveland Foundation Full time
Job Title: Business Systems Analyst

The Cleveland Foundation is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a key role in enhancing and optimizing our Salesforce platform.

Responsibilities:
  • Partner with key business areas to listen and translate business needs into high-level technical specifications.
  • Design and develop Salesforce solutions and consult with TIPS leadership to ensure smooth and inclusive implementation.
  • Determine business area(s) and overall organizational objectives by monitoring and studying business functions and experiences.
  • Develop custom reports and Salesforce applications using JavaScript Apex, Visualforce, Lightning Components, SOQL, and other relevant technologies.
  • Provide consulting services to business areas by identifying time-consuming internal processes and then partnering with departments to recommend, design, and build solutions that are reliable, scalable, and enhance business outcomes.
  • Translate complex business requirements into actionable solutions within the Salesforce environment.
  • Collaborate, and organize internal resources and external vendors to define business processes, enhancements, new system implementation, defects, and associated system/reporting requirements.
  • Perform Salesforce integration with other systems and third-party applications.
  • Assist with mapping and migration of data when integrating between systems.
  • Plan, prioritize, communicate, and deliver Salesforce enhancements in a timely manner.
  • Work with the TIPS team to review and assess new requests identified by TIPS and/or requested by business area(s) for feasibility, cost-effectiveness, conflicting business area needs, and business benefit.
  • Stay updated with the latest Salesforce features, trends, and best practices.
Requirements:
  • Bachelor's degree in information technology/computer science or related field.
  • Minimum of five years of business systems analysis and/or software development experience in Information Technology.
  • Minimum two - to three years of Salesforce systems analyst experience.
  • Knowledge of the Salesforce CRM platform.
  • Minimum three years of experience Interpreting and writing complex SQL queries, stored procedures, and integration packages using SSIS (SQL Service Integration Services).
  • Experience using Microsoft Teams for managing projects, files, and communications throughout the organization.
  • Demonstrated customer-focused work style.
  • Strong problem-solving skills.
  • High level of organizational skills, attention to detail, and good judgment in anticipating and resolving issues.
  • Ability to prioritize and self-manage multiple projects and deadlines.
  • Ability to interact and collaborate effectively with a diverse group of individuals, internal and external to the organization.
  • Ability to maintain confidentiality when working with sensitive information.
Preferred Qualifications:
  • Salesforce Certification.
  • Proficiency in Apex, Visualforce, Lightning Web Components, and other Salesforce frameworks.
  • Proficiency in Salesforce integrations and data migrations using REST, SOAP, or other APIs and other relevant languages.
  • Knowledge of various development and reporting tools such as Crystal Reports, MS Power BI, MS Power Apps, and Qlikview.
  • Experience with administration and customization of Salesforce Non-profit Success Pack, CRM, Einstein, and Marketing Cloud.
  • Experience with communications software including file transfer scripting, encryption, and authentication methods.
  • Experience with Salesforce data integration using Kingswaysoft ETL tool.

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