Customer Service Representative
1 month ago
Mr. Handyman is a leading provider of home repair and maintenance services, committed to delivering exceptional customer experiences and quality workmanship. We're seeking a highly organized and detail-oriented Office Professional to join our team.
Job SummaryWe're looking for a skilled Office Professional to manage our lead management and scheduling processes, communicate with customers, and ensure seamless project execution. As a key member of our team, you'll be responsible for delivering an amazing customer experience, meeting quality and efficiency standards, and contributing to our company's growth and success.
Key Responsibilities- Lead management and scheduling: Coordinate with customers, Service Professionals, and internal teams to ensure timely and efficient project execution.
- Customer communication: Respond to customer inquiries, provide estimates, and manage expectations to ensure a positive experience.
- Follow-up and payment: Ensure timely follow-up on estimates, jobs completed, and payment collection.
- Recommendations and expectations: Communicate with customers to guide them through their projects and manage their expectations.
- Quality of work: Meet and exceed customer expectations at every touchpoint.
- Customer satisfaction: Deliver an amazing customer experience and ensure high levels of satisfaction.
- Efficiency: Complete tasks efficiently and effectively, meeting deadlines and quality standards.
- Culture alignment: Share our values and commitment to exceptional customer service.
- Construction sales experience: Proven experience in sales or customer-facing roles, preferably in the construction or home services industry.
- Rockstars only: We're looking for highly motivated and results-driven individuals who can thrive in a fast-paced environment.
- Bought into the vision: Share our passion for delivering exceptional customer experiences and contributing to our company's growth and success.
- Competitive pay: $35,000 to $45,000, depending on experience, plus bonuses.
- 20+ hours a week guarantee: Seeking to develop a full-time position.
- Work schedule: Monday to Friday.
- PTO and holidays: Enjoy a healthy work-life balance.
- Vision and dental: Comprehensive benefits package.
- Retirement plan: Secure your financial future.
- Life insurance: Peace of mind for you and your loved ones.
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