Staffing Solutions Expert

3 days ago


Dundalk, Maryland, United States Skilled Staffing Full time

Job Description

We are looking for an experienced Staffing Solutions Expert to join our team at Skilled Staffing. The ideal candidate will have a proven track record in customer service management, preferably in staffing or a related field.

About the Role

The successful candidate will lead, coach, and inspire our customer service team to deliver exceptional results and exceed client expectations. They will build and maintain strong relationships with clients, resolving escalated customer inquiries and issues efficiently, and analyzing and improving service processes to increase satisfaction and streamline operations.

Responsibilities

  • Lead Customer Service Team: Oversee and develop a high-performing customer service team, focusing on delivering exceptional results and exceeding client expectations.
  • Client Relationships: Develop and maintain strong relationships with clients, ensuring their needs are met and providing valuable feedback to improve our service offerings and client experience.
  • Process Improvement: Analyze and optimize service processes to enhance efficiency, reduce costs, and improve overall client satisfaction.

Requirements

To be successful as a Staffing Solutions Expert, you should possess:

Proven experience in customer service management, ideally in staffing or a similar fieldExceptional communication and problem-solving skillsA positive, team-oriented attitudeAbility to multitask and thrive in a fast-paced environmentStrong leadership skills with a focus on mentorship and development

Salary: $60,000 - $80,000 per year

Benefits

  • Competitive Salary & Benefits: Enjoy a comprehensive compensation package, including a competitive salary, benefits, and opportunities for growth and development.
  • Growth Opportunities: Advance your career with our company, where we are committed to helping you succeed.
  • Collaborative Culture: Work with a supportive and innovative team that values collaboration and teamwork.

About Us

Skilled Staffing is a nationwide leader in staffing of light industrial, construction, hospitality, restoration, and large events. We offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence.



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