Product Technical Expert

3 weeks ago


Dundalk, Maryland, United States ITW Full time

Company Overview

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Vulcan Equipment Division, a division of Illinois Tool Works Inc., is a leading global provider of innovative foodservice equipment solutions. With over 150 years of experience, we have established ourselves as the go-to supplier for premier, energy-efficient foodservice equipment.

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Salary

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The estimated annual salary for this position is around $80,000 - $110,000 depending on location and experience.

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Job Description

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We are seeking a highly skilled Product Technical Expert to join our team. As a key member of our product development and support team, you will provide detailed technical support and product knowledge to marketing/salespeople, field service technicians, and end users from an engineering and troubleshooting perspective.

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Key Responsibilities

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  • Provide extended equipment technical support to relevant servicers">
  • Understand/define customer needs or problems">
  • Develop and implement solutions that address customer needs">
  • Work closely with Parts and Service organizations to ensure effective resolution of customer issues">
  • Support the development of product literature and documentation, including manuals">
  • Collaborate with engineering to test and develop new products in the lab">
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Required Skills and Qualifications

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To be successful in this role, you will need:

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  • A bachelor's degree in a relevant field (e.g., mechanical engineering, electrical engineering)">
  • 3-5 years of experience in a related field, preferably in commercial kitchen equipment">
  • Strong mechanical, electrical, and computer competency">
  • Excellent problem-solving and communication skills">
  • Ability to work independently with little supervision and manage difficult and high-pressure customer situations">
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Benefits

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We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.

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Others

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This is an exciting opportunity to join a dynamic team and contribute to the development of innovative foodservice equipment solutions. If you are a motivated and results-driven individual with a passion for product development and technical support, we encourage you to apply.



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