Product Technical Expert
3 weeks ago
Company Overview
">Vulcan Equipment Division, a division of Illinois Tool Works Inc., is a leading global provider of innovative foodservice equipment solutions. With over 150 years of experience, we have established ourselves as the go-to supplier for premier, energy-efficient foodservice equipment.
">Salary
">The estimated annual salary for this position is around $80,000 - $110,000 depending on location and experience.
">Job Description
">We are seeking a highly skilled Product Technical Expert to join our team. As a key member of our product development and support team, you will provide detailed technical support and product knowledge to marketing/salespeople, field service technicians, and end users from an engineering and troubleshooting perspective.
">Key Responsibilities
">- ">
- Provide extended equipment technical support to relevant servicers">
- Understand/define customer needs or problems">
- Develop and implement solutions that address customer needs">
- Work closely with Parts and Service organizations to ensure effective resolution of customer issues">
- Support the development of product literature and documentation, including manuals">
- Collaborate with engineering to test and develop new products in the lab">
Required Skills and Qualifications
">To be successful in this role, you will need:
">- ">
- A bachelor's degree in a relevant field (e.g., mechanical engineering, electrical engineering)">
- 3-5 years of experience in a related field, preferably in commercial kitchen equipment">
- Strong mechanical, electrical, and computer competency">
- Excellent problem-solving and communication skills">
- Ability to work independently with little supervision and manage difficult and high-pressure customer situations">
Benefits
">We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off.
">Others
">This is an exciting opportunity to join a dynamic team and contribute to the development of innovative foodservice equipment solutions. If you are a motivated and results-driven individual with a passion for product development and technical support, we encourage you to apply.
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