Solutions Engineer
5 days ago
Lumafield is a pioneering company that has developed the world's first accessible X-Ray CT scanner for engineers. Founded in 2019, our mission is to revolutionize the way complex products are created, manufactured, and used across industries.
We offer a unique combination of easy-to-use scanner and cloud-based software that provides engineers with unparalleled visibility into their products. Our tools enable them to make informed decisions and drive innovation.
About the RoleWe are seeking a Solutions Engineer to join our Solutions Organization. As a key member of our team, you will work closely with customers to understand their technical needs and provide tailored solutions to meet their requirements.
You will be responsible for working with a wide range of customers, from new customer onboarding to technical training and application development. Your expertise will be invaluable in helping our customers get the most out of our products.
Key Responsibilities- Act as the technical point of contact for customer accounts, providing timely and clear communication to ensure they are satisfied with our products.
- Work with prospective customers to identify their technical needs and develop solutions to meet those requirements.
- Collaborate with our Engineering, R&D, and Product teams to scope, prototype, and develop new solutions or automation where required.
- Manage customer performance and drive technology adoption through trainings, metrics, and customer check-ins.
We are looking for a highly skilled and experienced Solutions Engineer who has a degree in Mechanical Engineering, Industrial Engineering, or a related field. You should have 3+ years of experience in an Application/Sales Engineering, Customer Success Engineer, Solution Engineering, or other customer-facing technical roles.
You should have experience in industrial inspection & factory automation, or supporting tools engineers use for physical inspections & measurement. Your ability to debug hardware and software issues and navigate customers to short-term solutions will be invaluable.
We offer a competitive cash and equity compensation package, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, and company-wide events. We are committed to building a diverse and inclusive team and welcome applications from candidates with a wide range of backgrounds and perspectives.
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Solutions Engineer
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Boston, Massachusetts, United States Lumafield Full timeAbout LumafieldLumafield is a pioneering company that has developed the world's first accessible X-Ray CT scanner for engineers. Founded in 2019, our mission is to revolutionize the way complex products are created, manufactured, and used across industries.We offer a unique combination of easy-to-use scanner and cloud-based software that provides engineers...
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