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Store Operations Coordinator

2 months ago

Winter Park, Colorado, United States Winter Park CO Full time
Job Summary

We are seeking a highly motivated and experienced Retail Lead Associate to join our team at Winter Park CO. As a key member of our retail operations, you will be responsible for coordinating the daily functions of our retail store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Meet daily, weekly, monthly, and yearly sales goals by performing goal setting and promoting up-selling, add-on sales, and sell-through.
  • Handle guest problems and complaints professionally, resolving them in a way that ensures our guests receive an excellent, quality-filled resort and mountain experience.
  • Act as a key holder for the store, responsible for opening and closing when scheduled, and oversee daily cash register operations to ensure accurate end-of-day procedures and accounting of revenue.
  • Maintain store standards of cleanliness and staff behavior, and ensure neat and effective displays that promote sell-through.
  • Present store merchandise in a pleasing, polite manner to guests, assist in satisfying their product needs, wants, and desires, and ensure an excellent, quality, and safe resort and mountain experience.
  • Attend product knowledge clinics during normal store operating hours and after closing hours as needed, and assist the Retail Manager/Supervisor in communicating with the Warehouse Supervisor and Buyer's to ensure the store is adequately stocked and supplied with sell-through merchandise.
  • Enforce department policy on controlling internal and external shrinkage, operate the computer point-of-sale system efficiently, and have excellent cash handling and credit card handling skills.
  • Be a team player, understand and exhibit cooperation, and perform other duties as needed.
Supervisory Duties
  • Act as the MOD in the absence of the Retail Manager/Supervisor, and provide input to the Retail Manager/Supervisor in creating the store schedule.
  • Implement and encourage retail employee incentive programs, promote and enforce policies and procedures as set forth in the Employee Handbook and Retail Rental training.
Requirements
  • Working knowledge of Microsoft Office and basic computer functionality required.
  • Valid Colorado Driver's License and clean motor vehicle record desired.
  • Must be available to work overtime, weekends, holidays, and respond to emergency schedule changes as business requires.
  • Must be able to speak and write English as a primary language, and possess excellent verbal and written communication skills in dealing with guests, supervisors, fellow employees, managers, and other departments.
  • Must have a friendly, outgoing personality, approach guests with a positive attitude, a smile, and help them in their in-store needs, wants, and desires.
Preferred Qualifications
  • Retail merchandising experience desired, but not necessary.
  • Guest Service experience, in some way, is desired, but not necessary.
Education Requirements
  • High School Diploma or GED required.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.