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Optical Team Lead

1 month ago

North Tonawanda, New York, United States Visionworks Full time
About Us

Visionworks is a leading provider of eye care services, dedicated to delivering exceptional patient experiences. We're seeking a charismatic and results-driven Retail Supervisor to join our team and help us achieve our mission.

Job Summary

The Retail Supervisor is a key leader who takes initiative and drives business growth in their assigned location. This role models the Visionworks way and supervises the store in the absence of the General Manager. The successful candidate will support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing coaching to associates to ensure a seamless patient and customer journey.

Key Responsibilities
  • Promote store profitability and achieve sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
  • Role model and engage in all steps of the patient/customer journey, as well as supervise and redirect associates in the exam lane and sales floor.
  • Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services.
  • Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
  • Remove obstacles and find resolution in the patient/customer experience with General Manager partnership.
License State Specific Responsibilities
  • Analyze and interpret patients' prescriptions.
  • Communicate as necessary with the Optometrist to ensure accuracy of prescription.
  • Dispense eyewear.
  • Final inspection.
Requirements
  • High School Diploma, GED, or equivalent experience required.
  • 1-5 years of experience required.
  • Licensed Retail Supervisor will have a State Opticians License.
Additional Requirements
  • Communication, interpersonal, and negotiation skills.
  • Ability to read, analyze, and interpret insurance forms.
Mental/Physical Requirements
  • Work changing schedules to meet business demands.
  • Work inside location.
  • Strong organization and supervisory skills.
  • Speak clearly and effectively.
  • Calculate, manipulate, and interpret numbers/data.
  • Read English.
  • Problem solve, reason, and resolve issues effectively.
  • Use independent judgment and discretion.
  • Meet customer expectations.
  • Work under stress with interruptions and deadlines.
  • Ability to think logically.
  • Follow procedures and instructions.
  • Use computer effectively and view computer screen.
  • Attention to detail.
  • Exhibit empathy in all situations.
  • Manage location effectively.
  • Drive automatic equipment/vehicle continuously.
  • Optical experience a plus.
Training Requirements
  • Must complete company training programs within the required time frame.
  • Cross-training in all departments as needed.
Essential Responsibilities Related to Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.

The associate is occasionally required to stand, walk, and reach with hands and arms.

The associate must frequently lift and/or move up to 20 pounds.

The noise level in this location is moderate (use of computers, printers, and machines).

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to touch, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Behavioral Characteristics

Must be energetic and self-motivated.

Must be detail-oriented and well-organized.

Must be a team player.

Must be able to problem-solve.

Must be able to communicate clearly and effectively with other associates and clients.

Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.

Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, customers, etc.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.

As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times.

As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability, or veteran status, or any other protected status designated by federal, state, or local law.