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Customer Service Representative

2 months ago

Conroe, Texas, United States Wingstop Full time

Job Summary:

We are seeking a highly skilled and customer-focused Cashier to join our team at Wingstop. As a Cashier, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized workspace.

Key Responsibilities:

  • Greet and Welcome Customers: Greet and welcome customers entering the restaurant and calling into the restaurant, ensuring a positive and friendly experience.
  • Process Transactions: Accurately process cash, credit card, and gift card transactions, verifying age for alcohol purchases and maintaining a high level of cash handling skills.
  • Answer Customer Questions: Answer questions from customers and make menu recommendations, promoting our menu items and services.
  • Monitor Orders: Monitor that all orders are read within Company quote times, ensuring timely delivery of food to customers.
  • Balance the Register: Balance the register at the end of the shift, delivering the amount before the next shift.
  • Maintain a Clean Workspace: Assist in maintaining a clean workplace, keeping the Front of House (FOH) clean and stocked.
  • Practice Safety Procedures: Practice safe handling procedures by following all safety and sanitation guidelines, promoting safety in the workplace.
  • Provide Excellent Customer Service: Leave customers with a positive, long-lasting impression of their WINGSTOP experience, ensuring customer satisfaction and loyalty.

Requirements:

  • Food Handler Certification: Possess a valid Food Handler Certification.
  • Computer Literacy: Be computer literate and comfortable using computerized register (POS) systems.
  • Excellent Interpersonal Skills: Possess excellent interpersonal and people skills, with the ability to work effectively in a fast-paced environment.
  • Integrity and Honesty: Demonstrate integrity, honesty, and accountability in all aspects of the job.

Additional Information:

  • Cashier and Restaurant Experience: Previous experience as a Cashier or in a restaurant environment is a plus.
  • Additional Skills: Possess great cash handling skills, professional, polite, and reliable even when under stress.