Customer Service Representative
3 weeks ago
Job Overview
This is a fantastic opportunity to take on a key role in sales activities for assigned accounts, delivering exceptional customer experiences, assisting sales representatives, and collaborating with multiple internal departments. The ideal candidate will be responsible for handling projects simultaneously while maintaining up-to-date knowledge of clients' day-to-day processes.
Key Responsibilities
- Process and verify sales orders for retail and food service clients
- Answer phone calls, direct them to the appropriate contact, or assist with incoming sales calls
- Greet customers, handle inquiries, and manage order pickups as needed
- Communicate and manage paperwork for retail accounts and other departments, including purchasing, distribution, customer service, and accounts receivable
- Identify and resolve customer concerns
- Support customers and sales representatives with basic needs
- Assist account managers with collections and credit issues
Requirements
- Strong interpersonal and communication skills, with the ability to multitask and maintain high accuracy and attention to detail
- Proficiency in Microsoft Office
What We Offer
- A fast-paced work environment that keeps you engaged with your team
- Opportunities for career advancement, including college reimbursement
- A dynamic work environment with new technology and innovative products
- A supportive team that works together to achieve common goals
Benefits
- Medical, dental, and vision insurance
- Life insurance, short-term and long-term disability insurance, and accident insurance
- 401(k) with matching contributions, profit sharing, and competitive salaries
- Flexible paid time off (up to 30 days per year), paid holidays, and free college tuition
- PAID parental leave and professional development programs
Qualifications
Gourmet Foods International is an equal opportunity employer. We are a drug-free workplace and require a pre-employment drug screen and background check for all candidates.
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