Policy Support Specialist

5 days ago


Boca Raton, Florida, United States Mike Potter - State Farm Agent Full time
Role Summary

We are seeking a detail-oriented and customer-focused individual to join our team as a Policy Support Specialist. In this critical role, you will be responsible for managing client communications, processing insurance claims, and maintaining accurate records of customer interactions. With industry-specific training provided, we are looking for a dedicated individual who can excel in this role and contribute to the growth of our successful insurance agency.

Key Responsibilities
  • Process insurance claims and follow up with clients in a timely and professional manner.
  • Assist clients with policy changes and updates while maintaining accurate records of customer interactions.
  • Provide policy information and answer customer inquiries with exceptional customer service skills.
Requirements
  • Demonstrate strong communication and interpersonal skills with attention to detail and ability to multitask.
  • Previous customer service experience is preferred but not required.
Benefits
  • $55,000 - $70,000 per year salary based on performance.
  • Bonus opportunities based on sales performance.
  • Competitive benefits package including health insurance and paid time off.
  • Ongoing training and development opportunities for career advancement.


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