Technical Support Specialist
1 month ago
At Bell Techlogix, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing advanced technical support to our customers, including system hardware, parts management, software, and PCs.
Key Responsibilities
Perform routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
Provide Tier 2 level support, with the ability to escalate problems and issues to a higher level of support as needed.
Process timely and accurate information to ensure compliance with vendor warranty requirements.
Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.
Requirements
High school diploma or equivalent; College degree in a related field is preferred.
2-5 years of technical or related experience is preferred. Relevant education may substitute technical experience.
Working knowledge and hands-on experience supporting handheld devices and/or mobile devices.
Working knowledge of client's hardware platforms.
Working knowledge of client's software and user base.
Working knowledge of AD and SCCM (or similar software).
Working knowledge of various versions of Microsoft operating systems.
Working knowledge of various versions of Microsoft Office Suites.
Knowledge of industry quality standards.
Original Equipment Manufacturer (OEM) certifications obtained to perform warranty repairs, as required.
Client-required certifications, if needed.
Working Conditions
Must be able to lift and carry at least 75 lbs.
Must be able to stand for long periods of time.
Must be able to walk for long distances.
Must be able to sit at a computer for long periods of time.
Must be able to work in a fast-paced environment.
Manual dexterity to use keyboard to input information.
Equipment Used: Computer, Phone, Company vehicle, if provided.
Equal Opportunity Employer
Bell Techlogix is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
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