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Automotive Sales Guest Care Specialist

1 month ago

Lakeland, Florida, United States Monro, Inc. Full time
Job Title: Automotive Sales Guest Care Specialist

At Monro, Inc., we're committed to delivering exceptional guest care and driving sales of automotive repair services and tires. As an Automotive Sales Guest Care Specialist, you'll play a key role in contributing to the growth of our business through strong sales presentations and product knowledge.

Key Responsibilities:
  • Provide a superior guest care experience and assist in driving sales of automotive repair services and tires.
  • Successfully complete Monro's training program to enable guest care specialists to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store, responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Assist in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Able to understand and effectively communicate all products and services Monro offers to customers.
Requirements:
  • High school diploma or equivalent required.
  • Valid driver's license.
  • Preferred one year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
Benefits:
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications.
  • Reimbursement for state inspection licenses, where applicable.
  • 401k eligibility immediately upon hire.
  • Direct deposit.
  • Employee discounts.
  • Healthcare, vision, and dental for full-time teammates.
  • Employee access perks.
  • Career advancement opportunities.