Patient Access Scheduler

1 week ago


Noblesville, United States Riverview Health Full time
Job Summary

Riverview Health is seeking a highly skilled Central Scheduling Coordinator to join our team. As a key member of our Central Scheduling Team, you will be responsible for providing exceptional customer service and ensuring seamless scheduling operations for all clients and physicians.

Key Responsibilities
  • Central Scheduling: Schedule all outpatient and inpatient procedures for multiple departments, ensuring accurate and timely scheduling.
  • Communication: Effectively communicate scheduling information and preps to internal and external customers, maintaining a focus on customer service and patient confidentiality.
  • Collaboration: Work with patients, physicians, office staff, and clinicians to obtain scheduling information and accurately schedule patient procedures.
  • Availability: Must be available to work Monday through Friday, 10-hour shifts, with varying hours from 0630 to 1830.
  • Knowledge and Skills: Demonstrate a thorough knowledge of various department operations, good organizational skills, and the ability to set priorities.
  • Communication and Interpersonal Skills: Must be able to communicate effectively, both verbally and in writing, and possess excellent interpersonal skills to relate effectively and compassionately with patients and family members.
  • Teamwork: Must be able to relate effectively as a team member and demonstrate a high degree of independent access to confidential patient and organizational information.
  • Technical Skills: Must have knowledge of PC and networked computer applications, as well as medical terminology.
Requirements
  • Education: Minimum: High School Diploma
  • Experience: Minimum: 1-3 years of call center experience with an emphasis on customer service within a healthcare setting
  • Preferred: Medical terminology coursework and/or medical certification program, 5 years of preferred experience in outpatient scheduling for multiple departments, including experience and knowledge of CPT/ICD 9-CM codes


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