Financial Intake Coordinator

4 weeks ago


Lafayette, Louisiana, United States LHC Group Full time
Job Summary

We are seeking a skilled Financial Intake Specialist to join our team at LHC Group. As a key member of our revenue cycle team, you will play a critical role in ensuring the smooth operation of our financial processes.

Key Responsibilities
  • Verify insurance eligibility and benefits for patients and determine LHC rate requirements.
  • Communicate patient benefits to our agencies in a timely manner.
  • Document and forward patient deductible, out-of-pocket expense, lifetime maximum, and patient responsibility to our agencies.
  • Review and reply to urgent requests from our branch locations.
  • Initiate one-time letters of agreement and negotiate rates as dictated by established policies and procedures.
  • Obtain authorization from payers for services ordered or requested.
  • Document specific details related to authorization, including effective and end dates.
  • Serve as a liaison between our branch locations and payers.
  • Coordinate and communicate with our branch locations regarding changes or updates from payers.
  • Manage work assignments to ensure all tasks and coordination notes are completed in a timely manner.
  • Resolve customer requests, inquiries, and concerns in an expedient and respectful manner.
  • Problem-solve independently before referring issues to the Supervisor/Manager for resolution.

Requirements
  • High School Diploma or equivalent.
  • 1 year of experience in insurance verification and authorization.
  • Revenue cycle experience desired.

Skills
  • Excellent oral and written communication skills.
  • Excellent organizational and analytical skills.
  • Independent thinker.


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