Linux/Unix Systems Administrator

4 weeks ago

Atlanta, Georgia, United States Loginsoft Full time
Job Summary

The Linux/Unix Systems Administrator will be responsible for the facilitation of detection, triage, correction, escalation, and documentation of major and critical events. This role will also ensure that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.

Key Responsibilities

Monitor all production systems for quality and performance, ensuring that any failures or critical issues are addressed immediately.
Develop and maintain Knowledge (i.e., processes, procedures, troubleshooting guides, etc.) for the team.
Collaborate with other groups to set standards and document production configurations.
Recommend policies and procedures to support the Digital Services environment.
Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups.
Improve performance and scalability within operations support environments by researching, evaluating, and recommending new technology products and services.
Continuously update job knowledge by participating in educational opportunities, open-source user groups, reading professional publications, and white papers.
Stay abreast of current and cutting-edge Internet operations best practices, establishing a personal professional network.
Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements.
Work closely with business owners on change and maintenance windows/requests.

Requirements

2+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix environment.
Excellent Internet application support experience within open-source platform environments.
Deep technical expertise in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting, and concepts, and shell scripting.
Advanced level experience and support of cloud technologies and container-based environments based on Kubernetes, Docker, and other container orchestration solutions.
Configuration experience with commercial, open source, and SaaS-based monitoring tools (Zenoss, Nagios, Zabbix, Monit/mmonit, Kibana, Catchpoint, Conviva, Circonus, DataDog, BigPanda, Rigor, New Relic, Cloudwatch, etc.).
Knowledgeable in configuration management, automation, orchestration systems (e.g., Chef, Puppet, CFEngine, etc.).
Must be able to support on-call duties as needed.

Preferred Requirements

Demonstrable experience with one or more web/systems programming languages (Python, PHP, Ruby, Javascript, Perl, HTML/CSS).
Experienced with ServiceNow, PagerDuty, JIRA, and Confluence.
Knowledgeable in video encoding and streaming concepts and technologies.

Soft Skills

Strong communications skills; clearly and effectively communicate with technical and non-technical users from individual contributors to c-level executives (in English) is required.
Must possess collaboration skills, have a passion for lean processes, be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus.
Ability to effectively work in a fast-paced environment that has to react at the speed of breaking news.
Team-focused. Our team requires close collaboration with one another to be successful.
Detailed and process-oriented.

Education/Certifications

Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience.

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