Unix Consultant IT Service Management
3 weeks ago
Job Title: Unix Consultant IT Service Management
Job Summary:
This position is responsible for organizing and managing the day-to-day work for the Linux OS team, including monitoring work queues and assigning incidents and work requests, approving change requests, assigning resources to projects, managing OS patching process, schedule, and communication to customers, managing and updating team SharePoint Site, primary business hours contact for the team, life-cycle management/support renewals for Dell Servers and Red Hat subscriptions, managing and providing evidence for internal and external audits, Linux home directory creation and Security Webware group creation, disabling Unix access where appropriate, and other required activities to support the Unix/Linux analysts to ensure the team meets team and organization goals, such as generating reports from different systems as needed.
Key Responsibilities:
- Ensure installation and maintenance of Linux servers and operating systems follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations.
- Responsible for assigning all Unix/Linux incidents and APART Work Requests, including making sure each is worked and resolved within established SLAs.
- Ensure all Unix/Linux change requests meet documented Change Control criteria.
- Provide support to Unix/Linux admins, customers, and other areas both within and outside of IT, including understanding processes of other teams to help guide customers to the right place for requests/issues.
- Provide life-cycle management for servers and system software.
- Process Unix/Linux User Group Requests.
- Ensure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing.
- Work routine incidents on behalf of the technical analysts, including server retirements, home directory creation, heartbeat failures, filesystem space issues, etc.
- Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members/manager to answer questions.
- Routine data collection and reporting from several systems including APART, Remedy and Satellite.
- Fully participate in departmental initiatives and technology projects.
- Communicate progress, problems, and best practices to management, team leads, and team members.
Requirements:
- BS/BA in Computer Science or MIS is preferred; ten (10+) years of relevant and broad technical experience/background is an acceptable substitute.
- Prior experience as a customer liaison or team leader for a technical operational team is preferred.
Compensation: $50 to $54/hr W2
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