Service Center Advisor

4 weeks ago


Salt Lake, Utah, United States Sapp Bros. Full time
Service Writer Job Description

Sapp Bros., Inc. is seeking an experienced Service Writer to join our team. As a Service Writer, you will play a critical role in providing exceptional customer service and ensuring the efficient throughput of assigned jobs.

Key Responsibilities:
  • Build strong customer relationships and ensure prompt, courteous, and effective assistance.
  • Start Lock Out Tag Out procedures on all vehicles getting work done.
  • Communicate with customers from initial contact through completion of maintenance, ensuring customer expectations are exceeded.
  • Maintain and contribute to efficient throughput of assigned jobs.
  • Operate daily functions to ensure customer needs are met in a timely and efficient manner.
  • Assign work orders to the proper skilled technician to ensure the highest quality of work.
  • Deliver 5 Star Service by handling incoming calls to meet caller's expectations in a professional and timely manner.
  • Properly complete work orders.
  • Help with stocking and counting inventory.
  • Assist with over the counter sales when needed.
  • Help with maintaining fleet accounts.
  • Perform daily cleaning duties.
  • Perform parts deliveries and pickups.
  • Follow all established safety guidelines, including 100% compliance for Lock Out Tag Out.
Requirements:
  • High school diploma, GED or equivalent, preferred.
  • Minimum of 1 year of previous related experience in a service advisor or service writer role, preferred.
  • Experience with typing or keyboarding.
  • Physical presence at assigned work site, required.
  • Valid Driver's License with a good driving record.
Benefits:
  • Health Insurance.
  • Vision & Dental Insurance.
  • Life & Accident Insurance.
  • Short & Long Term Disability.
  • 401k plus Company Match.
  • Employee Referral Program.
  • Paid Time Off.
  • Paid Holidays.
  • On-Demand Pay.
  • Uniform & Footwear Program.
  • Employee Assistance Program.
  • Gym Membership Reimbursement.
  • Tuition Reimbursement.
  • Discounts on Gasoline & Diesel - 25 cents off.
  • Store & Restaurant Discounts.
  • Career Advancement - We promote from within.


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