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Banking Customer Support Specialist

2 months ago

Sioux Falls, South Dakota, United States Security National Bank Full time

Position Title: Customer Service Representative

Job Category: Retail Banking

Requisition Number: CUSTO001263

Overview:

As a Customer Service Representative at Security National Bank, you will serve as the primary point of contact for our valued customers, ensuring they receive exceptional service. This role is vital to our operations, representing our brand and values. Ideal candidates will possess a blend of numerical aptitude, strong organizational capabilities, and a keen eye for detail.

Key Responsibilities:

  1. Deliver outstanding service to every customer.
  2. Manage a cash drawer, including cash transactions and balancing.
  3. Process transactions accurately and efficiently.
  4. Handle payments for loans, safe-deposit boxes, and credit cards.
  5. Provide cash services and redeem U.S. Savings Bonds.
  6. Identify customer needs through effective questioning and refer them to suitable services and products.

Core Competencies:

  • Customer Service Excellence
  • Attention to Detail
  • Organizational Skills
  • Problem-Solving Abilities
  • Effective Communication
  • Team Collaboration
  • Proactive Initiative
  • Integrity and Trustworthiness

Qualifications:

  • Experience in cash handling.
  • Background in customer service.
  • High school diploma or equivalent.

Work Hours:

Some extended business hours may be required.

Benefits:

We offer a comprehensive benefits package that includes medical, dental, short and long-term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan for future financial security.

About Security National Bank:

Founded in 1884, Security National Bank is built on principles of integrity, honor, and respect. Our commitment to these values has allowed us to thrive through various economic challenges. We believe in doing what is right for our customers and community, fostering growth and connection.