Automotive Service Coordinator

4 weeks ago


Milford, Connecticut, United States FCP Euro Full time

Are you looking for a challenging and rewarding career in customer service? Look no further than FCP Euro's Automotive Service Coordinator role In this position, you'll be responsible for providing world-class support to our customers through various communication channels.

Job Description

This role involves researching answers to customer queries and responding promptly to ensure exceptional customer experiences. As a valued member of the service center team, you'll have the opportunity to grow and develop your skills in a dynamic environment.

About FCP Euro

We are a forward-thinking company that combines technology and customer focus to drive innovation and success. Our dedicated team strives to deliver accurate and user-friendly solutions, making us a leader in the online automotive parts market.

Key Responsibilities
  • Field and respond to customer inquiries, primarily via phone and email
  • Support customers with pre- and post-purchase questions, including order-related issues
  • Meet and exceed individual performance goals and KPIs
Requirements
  • 1+ years of experience in a contact center environment
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team-oriented setting
Compensation and Benefits
  • $19-$23 per hour, depending on experience
  • Quarterly bonus opportunity of up to $750
  • A competitive benefits package, including PTO and 401k with Company Match

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