Operations Manager

7 days ago

Faribault, United States Penske Truck Leasing Full time
Job Title: Operations Supervisor

About the Role:

We are seeking an experienced Operations Supervisor to join our team at Penske Truck Leasing. As an Operations Supervisor, you will be responsible for overseeing the day-to-day operations of our logistics facilities, ensuring that our customers receive exceptional service and that our operations run smoothly and efficiently.

Key Responsibilities:People:
  • Develop and implement training programs to ensure that all supervisors and associates are trained and competent in their roles.
  • Establish and communicate performance standards that are specific and measurable.
  • Interview and recommend hourly associates for hire.
  • Monitor attendance, productivity, and other performance standards, and provide coaching and counseling to associates as needed.
  • Motivate and engage associates by focusing on team accomplishments and recognition.
Operations:
  • Supervise logistics operations, including customer service, freight loading and unloading, dispatch, and proper documentation and procedure control.
  • Conduct team meetings to ensure that all associates are informed and aligned with company goals and objectives.
  • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations.
  • Provide relief coverage for operational duties when associates are absent or on time-off.
  • Have a thorough working knowledge of the site's operating systems to ensure operational compliance and correct exception resolution.
  • Complete all necessary records and reports in a timely and accurate fashion.
Finance:
  • Ensure compliance with financial policies and procedures, including tracking MPG, returns, damages, etc.
  • Understand the relationship between decision-making and profitability.
  • Closely manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.
Safety:
  • Ensure that day-to-day management and associate activities are aligned with the location safety strategy.
  • Provide associates with communication, training, feedback, and direction to ensure safe performance.
  • Ensure compliance with all applicable regulatory agencies and company policies and procedures.
  • Conduct safety observations to identify and address potential hazards.
Growth/Customer Experience:
  • Understand the location-specific customer goals and objectives and work to meet and exceed these expectations daily.
  • Ensure that the customer knows that we are committed to helping them meet their objectives.
  • Determine areas that could benefit from Continuous Improvement efforts.
Fleet/Assets:
  • Properly plan work assignments to ensure effective use of fleet equipment.
  • Work with hourly associates to ensure they understand safe and efficient operation of equipment.
  • Work with vendors to ensure equipment is maintained.
  • Work with Penske Truck Leasing to ensure that the schedule of preventative maintenance is complete.
  • Other projects and tasks as assigned by supervisor.
Job Qualifications:
  • Demonstrated leadership qualities with strong interpersonal skills and the ability to connect, build rapport, and maintain solid relationships with associates, Company leadership, internal and external customers.
  • Ability to work efficiently and independently with strong time management and organizational skills.
  • Strong written and oral communication skills and the ability to actively listen.
  • Ability to manage through a problem, think critically, and make decisions independently.
  • Ability to drive process improvement and lead change.
  • Proficient computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Must demonstrate ownership and responsibility to run the operation with a sense of urgency.
  • High School Diploma or equivalent required; Bachelor's Degree preferred.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation, and drug screening required.
Physical Requirements:
  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The associate will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines.
  • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

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