Front Desk Associate

3 days ago


Minneapolis, Minnesota, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at JW Marriott Minneapolis Mall of America. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Manage guest payments, including processing room charges, cash, checks, debit, and credit transactions.
  • Respond to guest inquiries, resolve issues, and provide information about hotel services and local attractions.
  • Coordinate with Housekeeping to ensure rooms are ready for check-in and resolve any issues.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential.
  • Ability to work in a fast-paced environment and provide excellent customer service.
  • Strong communication and problem-solving skills.
  • Ability to stand, sit, or walk for extended periods and lift up to 10 pounds.
About Us

JW Marriott is part of Marriott International's luxury portfolio and offers a work experience unlike any other. Our associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. We treat our guests exceptionally by taking care of our associates, which is The JW TreatmentTM.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.


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