Front Desk Associate

6 hours ago


Minneapolis, Minnesota, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Massage Envy Edina. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and driving member retention.

Key Responsibilities
  • Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
  • Drive member retention through outreach via phone and email to current members.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements
  • Sales superstars who can connect clients to memberships, services, and retail products to support the mission of total body care.
  • People of integrity who champion the well-being of members, guests, and team members.
  • Smart and savvy individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who make everyone they interact with feel valued and supported.
What We Offer
  • A healthy compensation plan that rewards your hard work with $17/hour, $250 Sign On Bonus for full time, opportunity for FREE massages, commission for membership sales, commission for enhanced therapies, and commission on retail sales.
  • Benefits that help you take care of you, including Employer Paid Health Care for full time employees, AFLAC, Dental, discounts on retail, discounts on services, and the opportunity for growth.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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