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Client Support Representative

2 months ago

Naples, Florida, United States Rollins Full time
Customer Service Specialist
  • Dedication to safeguarding the environment in which we operate

At Rollins, we deliver precise, thorough, and effective pest control solutions for both residential and commercial clients.

  • Integral position within a robust organization providing essential services to clients

The Ideal Customer Service Specialist Will . . .

  • Exhibit a strong work ethic and collaborative spirit
  • Arrange appointments and enhance routes for service personnel
  • Engage with Service Technicians to fulfill client needs
  • Conduct outbound communications to clients regarding services and account statuses
  • Process payments from overdue clients
  • Employ systems to efficiently monitor routes and schedules
  • Respond to incoming customer service inquiries with compassion
  • Contribute to quality assurance efforts

If you are organized, effective, and responsible with multitasking skills, consider this vital role within the branch team.

We Provide

  • Competitive hourly compensation
  • Employee benefits, educational reimbursement, scholarship opportunities
  • Comprehensive training programs

Rollins, a worldwide service provider founded in 1901, prioritizes PEOPLE, PROGRESS, and PROFESSIONALISM, delivering resilient pest management solutions.

Requirements: Must be able to pass a drug screening and perform job responsibilities with or without accommodations.

Skills

  • Problem Solving: Intermediate
  • Influencing Skills: Intermediate
  • Customer Service Expertise: Advanced
  • Customer Orientation: Advanced
  • Communication Proficiency: Advanced
  • Self-Management Skills: Advanced

Education

High School Diploma or equivalent.

Experience

  • 2 years: Demonstrated customer service experience
  • 1 year: Proficiency in MS Outlook, Word, and Excel
  • 3-4 years (Preferred): Experience in scheduling or dispatching within a service sector
  • Less than 1 year (Preferred): Experience in scheduling or dispatching within a service sector

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discriminate against employees or applicants based on pay inquiries or disclosures unless legally mandated. 41 CFR