AI Business Systems Analyst
4 days ago
eBay is seeking an AI Business Systems Analyst to help us define new and improved customer self-service experiences that harness the capabilities of an AI-driven, conversational platform to deliver an exceptional customer experience.
Key Responsibilities:
- Identify and document customer friction points and underutilized opportunities in chat-enabled self-service channels.
- Quantify opportunities that will evolve into new features and improved experiences.
- Work with our Conversational Designers to develop customer-friendly, conversational flows to guide customers to relevant answers and self-service options.
- Evaluate existing capabilities and various workflow automation into the conversational experience to enable customers to self-serve.
- Assist with the development and improvement of the Conversational NLU model.
- Monitor and improve the performance of conversational experience.
- Work with partners to incorporate new features to support corporate initiatives.
Requirements:
- Hands-on experience in the development, training, and tuning of Natural Language Understanding (NLU) models.
- Experience with analyzing the performance of automated self-service platforms based on statistical analysis and bulk session analysis to identify improvement opportunities.
- Experience with producing performance reports to track KPIs.
Preferred Qualifications:
- Demonstrated experience in articulating, negotiating, and refining analysis and solutions with partners.
- Experience in a customer service or a contact center environment.
- Comfort operating in global environments across cultures, locations, and time zones.
-
AI Business Systems Analyst
5 days ago
San Jose, California, United States ACL Digital Full timeJob Title: AI Business Systems AnalystWe are seeking an AI Business Systems Analyst to help us define new and improved customer self-service experiences that harness the capabilities of an AI-driven, conversational platform to deliver an exceptional customer experience.You will be responsible for designing and developing conversational interfaces for eBay's...
-
AI Business Systems Analyst
1 week ago
San Jose, California, United States ACL Digital Full timeJob Title: AI Business Systems AnalystWe are seeking an AI Business Systems Analyst to help us define new and improved customer self-service experiences that harness the capabilities of an AI-driven, conversational platform to deliver an exceptional customer experience.Key Responsibilities:Identify and document customer friction points and underutilized...
-
AI Systems Architect
5 days ago
San Francisco, California, United States Distyl AI Full timeAt Distyl AI, we're pushing the boundaries of what's possible with Large Language Models (LLMs). As a Lead AI Engineer, you'll be responsible for architecting and delivering production-grade AI systems that transform how our Fortune 500 clients operate.Key Responsibilities:Develop and deploy AI systems that meet the complex needs of our enterprise...
-
Business Intelligence Analyst
3 weeks ago
San Francisco, California, United States Scale AI Full timeAbout the RoleWe are seeking a highly skilled Business Data Analyst to join our Analytics team at Scale AI. As a key member of our team, you will play a critical role in advancing AI development by partnering with leadership and teams across the business to drive better decision making.Key ResponsibilitiesDevelop robust frameworks for tackling complex...
-
Business Systems Analyst
1 week ago
South San Francisco, California, United States Consultant Specialists, Inc. (CSI) Full timeJob SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at Consultant Specialists, Inc. (CSI). The ideal candidate will have a strong background in AI/ML and experience working in the pharmaceutical industry.Key Responsibilities:Partner with internal stakeholders to identify and analyze requirements to define scope, objectives,...
-
Senior Business Systems Analyst
2 weeks ago
San Jose, California, United States Cadence Design Systems Full timeAbout the RoleCadence Design Systems is seeking an experienced Business Systems Analyst to join our team. As a key member of our IT organization, you will play a critical role in defining and delivering business solutions that drive innovation and growth.Key ResponsibilitiesPartner with business stakeholders to understand business needs and develop IT...
-
AI Business Systems Analyst
4 days ago
San Jose, California, United States eBay Inc. Full timeAbout the Role:eBay Inc. is seeking an AI Business Systems Analyst to help us redefine customer self-service experiences by harnessing the capabilities of an AI-driven, conversational voice platform. As a key member of our team, you will partner closely with Product Managers, Conversational Designers, Engineers, and business partners to shape extraordinary...
-
AI Systems Architect
2 weeks ago
San Francisco, California, United States Distyl AI Full timeLead AI EngineerAt Distyl AI, we're pushing the boundaries of what's possible with Large Language Models (LLMs). We're seeking a talented Lead AI Engineer to join our team and help us deliver production-grade AI systems to our Fortune 500 clients.Key Responsibilities:Develop and architect AI systems that meet the complex needs of our clientsPartner with our...
-
Business Analyst with AI Expert
1 week ago
San Francisco, California, United States Triunity Software Full timeJob Opportunity:We are seeking a highly skilled Business Analyst with expertise in AI to join our team at Triunity Software Inc. Our company provides IT services and technology solutions to various business verticals like Healthcare, Pharma, Banking, Finance, etc. As a Business Analyst with AI expertise, you will work closely with our clients to understand...
-
Business Systems Analyst
1 month ago
South San Francisco, California, United States Advanced Software Talent Full timeBusiness Systems Analyst Job DescriptionWe are seeking a highly skilled Business Systems Analyst to join our team at Advanced Software Talent. As a Business Systems Analyst, you will play a critical role in leading the development and implementation of our AI/ML platform.Key Responsibilities:Partner with internal stakeholders to identify and analyze...
-
Senior Business Systems Analyst
4 days ago
San Jose, California, United States Cadence Design Systems Full timeCadence Design Systems is seeking a seasoned Business Systems Analyst to join our team. As a key member of our IT organization, you will be responsible for delivering global and cross-functional business applications that meet the needs of our customers.The ideal candidate will have a proven track record of success in business analysis, with a strong...
-
Business Systems Analyst
3 weeks ago
South San Francisco, California, United States Consultant Specialists, Inc. (CSI) Full timeJob Title: Business Systems AnalystConsultant Specialists, Inc. (CSI) is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in the development and implementation of our AI/ML platform.Key Responsibilities:Partner with internal stakeholders to identify and analyze requirements to...
-
Business Analyst with AI Expertise
2 weeks ago
San Francisco, California, United States Triunity Software Full timeJob Summary:We are seeking a skilled Business Analyst with expertise in AI tools to join our team at Triunity Software Inc. As a Business Analyst with AI expertise, you will work closely with our clients to understand their business needs and develop innovative solutions using AI tools.About the Role:This is a remote position that requires strong analytical...
-
Business Analyst with AI Expertise
2 weeks ago
San Francisco, California, United States Triunity Software Full timeJob Title: Business Analyst with AI ExpertiseWe are seeking a highly skilled Business Analyst with expertise in AI to join our team at Triunity Software Inc. Our ideal candidate will have a strong background in computer science and experience working with AI technologies.**Key Responsibilities:*** Conduct business analysis and develop solutions using AI...
-
AI Systems Architect
2 weeks ago
San Jose, California, United States Procyon TS Full timeJob Title: Tech Lead - AI SolutionsWe are seeking an experienced and dynamic Tech Lead to join our team as an AI Solutions Architect. This role will play a pivotal part in collaborating with business stakeholders, designing scalable AI systems, and implementing generative AI solutions for production environments.Key Responsibilities:Collaborate with business...
-
Business Analyst with AI Expertise
5 days ago
San Francisco, California, United States Triunity Software Full timeJob SummaryWe are seeking a highly skilled Business Analyst with expertise in AI tools to join our team at Triunity Software Inc. As a Business Analyst, you will work closely with our clients to understand their business needs and develop innovative solutions using AI technologies.About the RoleThis is a remote position that requires strong analytical and...
-
AI Systems Engineer
5 days ago
San Francisco, California, United States Distyl AI Full timeAt Distyl AI, we're pushing the boundaries of AI innovation to power core operational workflows for the Fortune 500. We're seeking an experienced Frontend Engineer to join our team and help define the future of work with a focus on human value.You will build the UI/UX patterns in which AI is deployed and used by the world's most important institutions....
-
Staff Business System Analyst
5 days ago
San Jose, California, United States Zscaler Full timeAbout ZscalerServing thousands of enterprise customers worldwide, including 40% of Fortune 500 companies, Zscaler was founded in 2007 with a mission to make the cloud a safe and secure place for businesses to operate. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation, enabling enterprises to be more agile,...
-
Business Systems Analyst
1 week ago
San Jose, California, United States Santa Clara County Health Plan Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at Santa Clara County Health Plan. As a Business Systems Analyst, you will be responsible for analyzing and improving business processes, identifying areas for improvement, and implementing solutions to increase efficiency and productivity.Key...
-
Business Systems Analyst
4 weeks ago
San Jose, California, United States San Jose Water Company Full timeBusiness Analyst Job DescriptionSan Jose Water Company is seeking a highly motivated Business Analyst to join our dynamic team. As a Business Analyst, you will play a critical role in configuring, designing, and administering our Customer Systems applications.Key Responsibilities:Gather and document business requirements related to system administration and...