Auto Liability Claims Specialist

6 days ago


West Wyomissing, Pennsylvania, United States Travelers Full time
Job Summary: At Travelers, we are seeking a highly skilled Auto Liability Claims Specialist to handle Personal and Business Insurance Auto Bodily Injury claims from first notice of loss through resolution/settlement and payment process. This role requires strong analytical and communication skills, with the ability to interpret and apply laws and statutes for multiple state jurisdictions. The ideal candidate will have a strong understanding of insurance products and claims handling processes, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follow-through, and meeting commitments to achieve optimal outcomes on every file.
  • Review and analyze coverage and apply policy conditions, provisions, exclusions, and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions.
  • Investigate each claim to obtain relevant facts necessary to determine coverage, the extent of liability, damages, and contribution potential with respect to the various coverages provided.
  • Establish timely and maintain appropriate claim and expense reserves, manage file inventory and expense reserves, and utilize an effective diary system to resolve claims in a timely manner.
  • Negotiate and convey claim settlements within authority limits to claimants or their representatives, and recognize and implement alternate means of resolution.

Requirements:
  • Bachelor's Degree preferred.
  • General knowledge and skill in claims handling and litigation.
  • Basic working-level knowledge and skill in various business line products.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Demonstrated good organizational skills with the ability to prioritize and work independently.
  • Attention to detail ensuring accuracy.
  • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
  • Verbal and written communication skills - Intermediate.
  • Analytical Thinking- Intermediate.
  • Judgment/Decision Making- Intermediate.
  • Negotation- Intermediate.
  • Insurance Contract Knowledge- Intermediate.
  • Principles of Investigation- Intermediate.
  • Value Determination- Intermediate.
  • Settlement Techniques- Intermediate.
  • Medical Knowledge- Intermediate.

What's in it for you:
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.


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