Auto Liability Claims Examiner

5 days ago


Wyomissing, Pennsylvania, United States Travelers Full time
Job Summary

We are seeking a highly skilled Auto Liability Claims Examiner to join our team at Travelers. As a key member of our claims handling team, you will be responsible for handling Personal and Business Insurance Auto Bodily Injury claims from the first notice of loss through resolution/settlement and payment process.

Key Responsibilities
  • Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follow-through and meeting commitments to achieve optimal outcome on every file.
  • Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions.
  • Investigate each claim to obtain relevant facts necessary to determine coverage, the extent of liability, damages, and contribution potential with respect to the various coverages provided.
  • Determine settlement amounts, negotiate and convey claim settlements within authority limits to claimants or their representatives.
  • Manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities in accordance with established procedures to resolve claim in a timely manner.
Requirements
  • Bachelor's Degree preferred.
  • General knowledge and skill in claims handling and litigation.
  • Basic working level knowledge and skill in various business line products.
  • Demonstrated ownership attitude and customer centric response to all assigned tasks.
  • Demonstrated good organizational skills with the ability to prioritize and work independently.
  • Attention to detail ensuring accuracy.
  • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
  • Verbal and written communication skills - Intermediate.
  • Analytical Thinking- Intermediate.
  • Judgment/Decision Making- Intermediate.
  • Negotiation- Intermediate.
  • Insurance Contract Knowledge- Intermediate.
  • Principles of Investigation- Intermediate.
  • Value Determination- Intermediate.
  • Settlement Techniques- Intermediate.
  • Medical Knowledge- Intermediate.
What We Offer
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.



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