Client Experience Specialist

3 weeks ago


Columbia, Maryland, United States Banfield Full time

**Job Summary:**

The Client Experience Specialist is responsible for ensuring that every client has an exceptional experience at Banfield Pet Hospital. This includes greeting clients warmly, answering questions, and addressing any concerns they may have.

**Key Responsibilities:

  • Develop and implement strategies to improve client satisfaction and loyalty.
  • Collaborate with veterinary medical teams to ensure seamless care and communication with clients.
  • Manage and maintain accurate records and reports related to client interactions and feedback.

**Requirements:

  • Proven track record of delivering exceptional client service.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.

**Estimated Salary:** $42,000 - $62,000 per year, depending on experience.



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