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Department Manager

2 months ago

Springfield, Pennsylvania, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Department Manager - Store Operations Lead to join our team at Michaels Stores. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.

Key Responsibilities
  • Customer Experience
    • Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
    • Lead the omnichannel processes to ensure seamless customer interactions.
  • Store Operations
    • Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
    • Ensure all front-end policies and procedures are followed, and achieve key performance indicators (KPIs).
  • Event Planning and Execution
    • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Team Management
    • Train, observe, and coach the customer experience team to achieve results.
    • Participate in the performance management process and support Talent Development of your team.
  • Additional Responsibilities
    • Assist with cash reconciliation and bank deposits.
    • Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
    • Assist with the onboarding of new Team Members.
    • Serve as Manager on Duty (MOD).
Requirements
  • Experience
    • Retail management experience preferred.
  • Skills
    • Ability to remain standing for long periods of time.
    • Ability to move throughout the store.
    • Regular bending, lifting, carrying, reaching, and stretching.
    • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Our store is a public retail setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks. The Frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.