Customer Returns Examiner

6 days ago


Phoenix, Arizona, United States The RealReal Full time
About The Role
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. We are seeking a skilled Customer Returns Specialist to join our team of experts who inspect and audit items being returned. This role is ideal for a detail-oriented individual who thrives in a fast-paced, production-driven environment.

Daily Responsibilities:
  • Conduct thorough quality inspections on items being returned, ensuring accuracy and attention to detail.
  • Process adjustments and credits to customers' accounts in a timely manner.
  • Update inventory as needed, modifying original listings, designer, or size, etc.
  • Research customer returns-related inquiries and exception items.

Requirements:
  • Ability to perform all required functions in English.
  • Strong attention to detail and intermediate computer proficiency.
  • Experience working in a high-volume, production-driven environment.
  • Ability to follow directions while meeting productivity and accuracy standards in a fast-paced environment.

Estimated Salary Range:$16-$17.25 per hour, depending on location and experience.

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