Luxury Returns Specialist
5 days ago
The RealReal is seeking a highly detail-oriented and organized Luxury Returns Specialist to join our team. As a key member of our authentication process, you will play a critical role in ensuring the quality and authenticity of our luxury items.
In this position, you will be responsible for inspecting and auditing items being returned, processing adjustments and credits to customers' accounts, updating inventory as needed, and performing research on customer returns related inquiries and exception items. Your attention to detail and ability to work in a fast-paced environment will be essential in meeting productivity and accuracy standards.
We offer a competitive salary range of $16-$17.25 per hour, depending on location and experience. In addition to your base pay, you may also be eligible for bonuses and incentives based on performance.
About The Role
As a Luxury Returns Specialist, you will be working closely with our team to ensure that all items being returned meet our high standards of quality and authenticity. You will be responsible for conducting quality inspections, processing adjustments, and updating inventory as needed.
Key Responsibilities
* Conduct quality inspections on items being returned
* Process adjustments and credits to customers' accounts
* Update inventory as needed
* Perform research on customer returns related inquiries and exception items
Requirements
* Ability to perform all required functions of the job in English
* Strong attention to detail
* Intermediate computer proficiency
* Experience working in a high volume, production-driven environment
Benefits
* Competitive salary range of $16-$17.25 per hour
* Bonus and incentive opportunities based on performance
* Medical, dental, and vision insurance
* Paid parental leave
* 18 paid time off days and 10 paid holidays
Why Work With Us?
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We are a sustainable company that gives new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy.
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