Shift Manager

2 weeks ago


Elyria, United States Haza Foods, LLC Full time

About Haza Foods, LLC

Haza Foods, LLC, a leading privately-owned restaurant franchise company, is seeking a highly skilled Shift Manager to join our team. As a Shift Manager, you will play a critical role in ensuring the smooth operation of our restaurants, providing exceptional customer service, and driving sales growth.

Key Responsibilities

  • Train and develop crew members to ensure they have the skills and knowledge to deliver excellent customer service and meet sales targets.
  • Act as Cash Manager as needed, including setting up cash registers and verifying cash at close.
  • Perform walk-thrus to ensure the restaurant is ready to open and close, and to identify areas for improvement.
  • Work with the Restaurant Management team to train, develop, and communicate with crew members and Team Trainers.
  • Supervise crew members and Team Trainers to maximize retention and ensure compliance with company policies and procedures.
  • Coordinate and delegate the execution of operations tasks to ensure quality, production, and service standards are met.
  • Work with the Restaurant Management team to create a safe, efficient, and professional environment for customers and employees.
  • Help execute shift-specific procedures according to the Daily Operating Procedures (DOP) and assist in maintaining proper coverage via crew member schedules.
  • Follow up and ensure resolution of customer complaints and issues.

Requirements

  • Possess all necessary documents and permits required by state and federal law.
  • Have reliable transportation to and from work.
  • Be open and flexible with work availability.
  • Be results-oriented and customer-focused.
  • Have previous customer service work experience.

What We Offer

  • Competitive hourly rate.
  • Medical and dental plans available.
  • Tuition Reimbursement.
  • Annual performance reviews.
  • Free employee meals.
  • Employee referral bonus.
  • Strong potential to internally promote.

About the Role

The Shift Manager will supervise operational activities during non-service hours and assist exempt management in supervision during service hours. This individual must have leadership experience, high personal hygiene standards, and be customer-focused.


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