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Restaurant Operations Manager

1 month ago

Elyria, United States Buffalo Wild Wings Full time
Job Title: Restaurant Operations Manager

As a Restaurant Operations Manager at Buffalo Wild Wings, you will be responsible for assisting the General Manager in overseeing the operation of the entire restaurant. This includes training, supervising, and coaching Team Members and management to ensure perfect shift execution and Guest satisfaction.

Key Responsibilities:
  • Conduct second interviews and schedule orientations for new Team Members
  • Enter new Team Members into Aloha and CTUIT systems
  • Ensure all Team Members are 100% completed in the onboarding process
  • Develop and maintain a team of Wing Certified Trainers (WCTs) for all sections of the restaurant
  • Responsible for all new menu rollouts and ServSafe training for WCTs
  • Practice all previously noted Team skills
FOH Support Responsibilities:
  • Follow Company Operating Standards for Tipped Team Members FOH Support Responsibilities
  • Opening and closing duties for tipped employees using FOH Support Pay Rate
Guest Responsibilities:
  • Responsible for saving guests that have submitted a Guest Complaint or Hot Alert
  • Guest comment/Hot Alert should be closed out within 48hrs, upon completion Guest Comment form should be submitted to RM
Quality Ops:
  • Responsible for all Non-McLane ordering
Sales & Profits:
  • All invoices entered into CTUIT (most are automatic)
  • Responsible for all Accounts Payable in CTUIT

The duties of this position may change from time to time. Company reserves the right to add or delete duties and responsibilities at the discretion of Company or the General Manager.