Community Engagement Supervisor
2 days ago
At Greater Philadelphia Urban Affairs, we are seeking a highly motivated and experienced Community Engagement Supervisor to join our team. The successful candidate will be responsible for planning and coordinating outreach visits and events to promote our services, as well as supervising a team of Community Engagement Specialists.
Key Responsibilities:
- Supervise a team of community engagement specialists, providing guidance and support to ensure effective outreach and engagement processes.
- Identify agencies and groups in the community who could benefit from understanding our work and plan, coordinate, and organize presentations both in-person and online.
- Represent the agency at stakeholder and partner meetings, fostering strong relationships and collaboration with external organizations.
- Collaborate with the team to strategize and plan community engagement initiatives and special events both in-office and at partner locations.
- Oversee the team's efforts to engage potential new participants at partner locations, effectively communicating our agency's mission and services.
- Monitor and ensure that all new referrals are contacted and engaged according to our timeline and process.
- Approve and submit engagement closing summaries, ensuring adequate communication to our partners along the referral journey.
- Facilitate the enrollment process for new participants on an as-needed basis at partner locations, ensuring smooth transitions into program participation.
- Monitor and evaluate the effectiveness of community and parent referral engagement strategies, making adjustments as necessary to optimize outreach efforts and achieve program goals.
- Assist in providing individual and group staff development and trainings around engagement.
- Provide weekly orientations for parents who are newly enrolled or reenrolled regarding how to access services at our agency and how to obtain their goals along our journey.
- Provide and manage opportunities for alumni parents to support our agency.
- Provide monthly reporting for all community engagement activities and new referral engagement.
- Manage a database of contacts.
- Aid in developing materials necessary to execute community engagement.
- Perform other duties as assigned.
Qualifications:
- Bachelor's degree in Social Work, Psychology, Human Services, or a related field required. A combination of a Bachelor's degree with a concentration in Social Work, Psychology, Human Services, or a related field, substantial case management, and supervisory experience will be considered.
- A minimum of three years of case management or similar experience.
- Ability to communicate and collaborate effectively with all levels of our staff, partners, funders, and the public.
- Ability to relate effectively with people from a variety of backgrounds.
- Ability to promote a positive and professional image and present information effectively before large and small audiences.
- Knowledge of the Philadelphia Department of Human Services and Community Umbrella agencies preferred.
- Demonstrated ability to work independently and in a team environment.
- Demonstrated ability to exercise professional judgment and initiative.
- Strong written, analytical, organizational, presentation, and problem-solving skills.
- Highly organized with the ability to effectively manage time and respond to deadlines.
- Ability to work in an evolving organizational environment.
- Proficiency in Microsoft Office Suite.
- Ability to travel to alternative worksite locations (CUA, Family Court, community locations).
- Ability to work evenings and Saturdays.
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