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Ambulatory Infusion Center Operations Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Practice Assistant II to join our team at Brigham and Women's Hospital's Ambulatory Infusion Center. As a key member of our operations team, you will play a critical role in ensuring the efficient daily operation of our infusion services.
Key Responsibilities- Collaborate with the Practice Manager and Practice Coordinator to maintain patient scheduling, referrals, and specialty pharmacy medication coordination.
- Work closely with administrative staff, including front desk and scheduling staff, to ensure seamless patient throughput and scheduling processes.
- Participate in the implementation of BWH Ambulatory initiatives and strategic growth plans, working closely with referring physicians, peers, and staff to create a positive culture and work environment.
- Lead initiatives to create a high level of customer service, working closely with all staff and providers to create the ideal patient experience and environment.
- Ensure the Patient Information Area is properly maintained as a resource for patients.
- Support the Practice Manager and Practice Coordinator on development and implementation of process improvement initiatives and new projects.
- High School Diploma/GED required; bachelor's degree preferred.
- Clinical Operations and Scheduling experience preferred, ideally within Infusion or in Ambulatory Healthcare Practice Environment.
- Strong organizational, coordination, and judgment skills, with the ability to prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to handle sensitive information and situations with poise and professionalism.
- Ability to manage multiple tasks effectively, following established protocols, and work within systems.
- Exhibit flexibility and function effectively in a fast-paced, growing environment.
This role will work in a Hospital-based Ambulatory Practice, with some exposure to communicable diseases, unpleasant odors, needles, and blood products.
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
