Senior Technology Product Manager

SCAN Group is a not-for-profit organization dedicated to addressing the most pressing issues affecting older adults in the United States.

As the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, SCAN serves over 285,000 members in California, Arizona, Nevada, and Texas.

With over 40 years of experience, SCAN has established itself as a leading expert in senior healthcare, committed to keeping seniors healthy and independent.

Our team of talented professionals is passionate about supporting older adults on their aging journey, while innovating healthcare for seniors everywhere.

We provide in-depth training and access to cutting-edge tools, as well as development and growth opportunities, to ensure our employees excel in their roles.

At SCAN, we take pride in recognizing our team members as experts in their fields and rewarding them for their efforts.

We are seeking a Senior Technology Product Manager to facilitate alignment between IT and assigned business lines by fostering communication and collaboration in service of corporate goals.

As a liaison between IT and business stakeholders, you will elicit, analyze, communicate, and be a strategic partner to solve business challenges using technology.

1. Manage, plan, and coordinate the development of new products, enhancements of existing products, and technical solutions based on short-term and long-term needs.
2. Lead end-to-end project implementation for business needs, responsible for full depth of activities ranging from strategy and design definition to execution for specific projects to deliver meaningful business outcomes.
3. Define business value to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements.
4. Effectively communicate with business stakeholders to uncover their technology needs while understanding the IT landscape to produce innovative solutions and high-level designs, capturing functional requirements and design specifications.
5. Implement the right processes and maintain IT applications that support daily operations of the integrated care delivery team in alignment with SCAN's strategic initiatives, vision, and goals.
6. Ensure business value realization and optimization, from value plans through consultancy, business case development, financial awareness, managing expectations, and identifying opportunities to add value.
7. Manage and coordinate IT's work for each assigned business line based on the IT Portfolio and business priorities, while ensuring progress is on schedule and outcome is high quality.
8. Determine reasonable roadmaps and deadlines for new products and product enhancements considering priority, business needs, financial limitations, and resource availability.
9. Identify business issues, challenges, and areas of improvement to provide cost-saving, streamlined, and optimized solutions.
10. Push creative thinking beyond existing industry practices and client mindsets to meet business needs.
11. Measure adoption and work with business stakeholders to develop future roadmaps and opportunities.
12. In conjunction with Technical Leads, drive the implementation of the project lifecycle process by following SDLC to ensure efficient and effective platforms for our business.
13. Explain gaps and technical concepts to non-technical audiences.
14. Be responsible for effective Change Management for IT-led projects and changes.
15. Review test plans, communications, training plans, delivery schedules, and project plans.
16. Maintain positive relationships with business, IT, and vendors by proactively setting expectations, coordinating information exchange, and reporting project progress and risks.
17. Keep management informed of key issues.
18. Measure and communicate business value realized with the business stakeholder on a periodic basis.
19. Apply significant knowledge of industry trends and developments to improve service to our customers.
20. Facilitate meetings effectively, including executive-level report outs and staff-level brainstorming sessions.
21. Build design deliverables to communicate a vision to address the identified goals.
22. Manage project pipeline by effectively prioritizing work based on impact to member experience and reprioritizing based on pipeline needs.
23. Create benefit value realization during program execution and continually measure success to goals.
24. Be committed and accountable towards patient care.
25. Adhere to all quality, compliance, and regulatory standards to achieve SCAN outcomes.
26. Actively support the achievement of SCAN's Vision and Goals.

We are seeking a highly qualified candidate with the following qualifications:

• Bachelor's Degree or equivalent work experience required.
• 6+ years of experience as a Senior Technology Product Manager, Product Owner, or Technology Product Manager required.
• Healthcare industry experience preferred.
• 5+ years of experience managing a portfolio, backlog, or roadmap with multiple projects and activities in progress.
• 5+ years of experience in translating pain points or business objectives into technical solutions that span multiple departments and processes in a mid or large enterprise IT environment required.
• 5+ years of experience in creating high-level design visualization and documentation to communicate designs and solutions (BRD, FDD, RTM, EPIC, User Stories).
• 5+ years of experience in creating business process improvement documentation by modeling and mapping as-is and to-be processes.
• Thorough understanding of project management techniques and methods.
• Self-starter, quality and service-oriented-minded; works with little supervision.
• Outstanding leadership and organizational skills.
• Proven ability to manage multiple projects and tasks concurrently.
• Demonstrated ability to work with all levels of staff, including senior leadership, within and external to the organization to achieve goals.
• Excellent critical thinking and problem-solving ability.
• Excellent written and oral communication skills.
• Strong interpersonal skills, including excellent presentation and facilitation skills.
• Ability to influence and break down silos within an organization as well as across organizations.
• Ability to appropriately maintain confidentiality.

We offer a competitive compensation package, including:

• Base Pay Range: $125,400 to $200,600 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day

We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace.

Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status, or any other status protected by law.

A background check is required.