Seasonal Customer Service Team Member
4 weeks ago
Job Summary: We are seeking a Seasonal Customer Service Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for.
Key Responsibilities:
- Provide friendly and helpful service to customers, answering questions and resolving issues in a timely and professional manner.
- Help customers locate products, provide solutions, and ensure a fast and friendly checkout experience.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
- Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
- Cross-trained in Custom Framing selling and production.
Requirements:
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment:
- Public retail store setting with climate-controlled areas and some outdoor work if assigned to retrieve shopping carts or unload trucks.
- Frame shop contains glass cutter and heat press.
Equal Opportunity Employer: Michaels Stores is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations.
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