Seasonal Customer Service Team Member

4 days ago

Estero, Florida, United States Michaels Stores Full time

Job Summary: We are seeking a Seasonal Customer Service Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for.

Key Responsibilities:

  • Provide friendly and helpful service to customers, answering questions and resolving issues in a timely and professional manner.
  • Help customers locate products, provide solutions, and ensure a fast and friendly checkout experience.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
  • Cross-trained in Custom Framing selling and production.

Requirements:

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment:

  • Public retail store setting with climate-controlled areas and some outdoor work if assigned to retrieve shopping carts or unload trucks.
  • Frame shop contains glass cutter and heat press.

Equal Opportunity Employer: Michaels Stores is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations.

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