Automated Fare Collection Specialist

1 week ago


Boston, Massachusetts, United States NR Consulting LLC Full time
Key Responsibilities
As an Automated Fare Collection Specialist with NR Consulting LLC, your primary responsibilities will include:
  • Generating Charlie Cards for the general public and reduced fare customers using the AFC system and TOM.
  • Providing exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
  • Updating the TAP database with new information and maintaining accurate records of customer interactions and transactions.


Requirements
To be successful in this role, you must have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You should also be proficient in computer software applications, including data entry and spreadsheet management systems. The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience.

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