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Customer Service Representative
2 months ago
As a Customer Service Representative at UofL Health, you will play a vital role in providing exceptional patient care and ensuring seamless communication with patients, insurance companies, and healthcare providers.
Key Responsibilities- Answer incoming calls and respond to patient inquiries in a timely and professional manner.
- Process credit card payments and reconcile cash transactions.
- Document patient interactions and account information in our electronic system.
- Prepare and send patient or insurance summaries and itemized statements of charges.
- Work assigned accounts to meet daily productivity goals.
- Maintain compliance with company policies, procedures, and standards of conduct.
- High School Diploma or equivalent.
- 1 year of customer service, patient registration, billing, or equivalent experience.
- Working knowledge of medical and insurance terms is desirable.
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service.
