Service Director

5 days ago


Warrenton, Virginia, United States Carter Machinery Company, Inc Full time
Service Supervisor Job Description

Carter Machinery Company, Inc. is seeking a highly skilled Service Supervisor to join our team in Warrenton, Virginia. As a Service Supervisor, you will be responsible for overseeing the activities of our technicians and ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Direct and supervise the activities of technicians to ensure efficient and effective service delivery.
  • Handle incoming calls and respond to customer inquiries in a timely and professional manner.
  • Produce quotations and estimates for customers, and adjust time on work orders as needed.
  • Assign technicians to jobs and ensure that all work is completed to the highest standard.
  • Develop and maintain a thorough knowledge of repair and reconditioning components, as well as Caterpillar requirements for machine maintenance.
Requirements:
  • Excellent oral and written communication skills.
  • Strong customer relations skills and ability to promote a positive customer experience.
  • Organized and able to prioritize and multi-task, with the ability to manage and delegate work effectively.
  • Strong mechanical knowledge and proficiency in the use of a computer.
  • Ability to sit or stand for prolonged periods of time, and lift, carry, and maneuver items up to 70 pounds in weight.
Benefits:
  • Competitive compensation and benefits package, including health, dental, and vision insurance, paid time off, and 401(k) matching.
  • Opportunities for professional growth and development, including in-house training and tuition reimbursement.
  • Employee referral bonus program and discounts on cellular phone service, computers, tooling, cars, and trucks.

Carter Machinery Company, Inc. is an EEO/AA Employer and welcomes applications from qualified individuals of all backgrounds. We are a drug-free workplace and are committed to providing a safe and inclusive work environment for all employees.



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