Customer Service Representative

1 week ago

Prescott, Arizona, United States Cable One Full time
Job Summary:

Cable One is seeking a Customer Care Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our residential customers. Your primary goal will be to ensure that our customers receive the best possible experience, from initial contact to resolution of their issue.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries, both in person and via phone or email.
  • Utilize strong communication and interpersonal skills to build rapport with customers and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless customer support and resolution of complex issues.
  • Stay up-to-date on product and service offerings, as well as company policies and procedures, to provide accurate and informed support to customers.
  • Document customer interactions and issues in a clear and concise manner, ensuring that all relevant information is captured and available for future reference.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum one year of customer service experience, preferably in a residential setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer populations.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills and proficiency in Microsoft Office applications.
Benefits:
  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Opportunities for professional growth and development, including training and education assistance.
  • Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.
About Cable One:

Cable One is a leading provider of cable television, internet, and phone services to residential and commercial customers across the United States. We are committed to delivering exceptional customer service and support, while providing our customers with the best possible experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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