Enterprise Service Technician

1 month ago


Columbia, South Carolina, United States ADT Full time

Job Summary:

The Enterprise Service Technician will be responsible for servicing, troubleshooting, and repairing low voltage panels, wiring, and devices. This role requires a strong understanding of enterprise intrusion systems, fire systems, CCTV, intercom access control systems, and local/national codes.

Key Responsibilities:

  • Service, troubleshoot, and repair low voltage panels, wiring, and devices.
  • Provide reliable, high-quality customer support.
  • Provide customer instruction on system operation and functionality.
  • Perform system testing and signal verification.
  • Maintain the necessary truck stock/inventory (equipment and tools).
  • Organize and utilize technical resources, information, material, and support to ensure efficient execution of assigned tasks.
  • Ensure the progress and completion of assigned tasks.
  • Provide documentation of service and hours worked.
  • Complete and submit all required task-related activities, productivity, and other documentation in a timely manner.

Requirements:

  • Minimum of High School Diploma/Vocational Training.
  • Must have one (1) or more years of experience.
  • Must have a working knowledge of trouble shooting enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
  • Working knowledge of local/national codes desired.
  • Must be able to read drawings and pull wires accordingly.
  • Must have a valid driver's license and be able to clear a drug screening.

Work Environment:

  • Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to:
  • Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
  • Use vision abilities including: close, distance, peripheral, depth, and color.
  • Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
  • Lift, move, and hold up to approximately 50 lbs.
  • Must be able to work a full-time, flexible schedule with "on call availability" and must be able to travel on short notice.
  • Must be able to drive a motor vehicle (day and evenings) for extended time periods.


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